Refund Policy

30-Night Trial Guarantee

At Little Sleep Steps, we stand behind our digital sleep guides and offer a 30-Night Trial Guarantee.

We understand that every child and every family is different. Our guarantee gives you the opportunity to follow the guide, put the routine into practice, and see whether it is the right fit for your family.

Eligibility for our 30-Night Guarantee

To qualify for our voluntary 30-Night Trial Guarantee, you must:

• Follow the plan for at least 7 consecutive nights;
• Complete the tracker provided with your guide; and
• Submit your refund request within 30 days of your purchase.

Your completed tracker must be included with your refund request. This allows us to confirm that the guide has been followed as intended and to better understand what may not have worked for your family.

Refund requests made under our 30-Night Trial Guarantee without a completed tracker are not eligible for the guarantee.

These requirements apply only to our voluntary 30-Night Trial Guarantee and do not affect your statutory consumer rights.

How the Guarantee Works

If you have followed the plan for at least 7 consecutive nights and do not see improvement, please contact us within 30 days of purchase.

We may first offer troubleshooting advice or guidance to help you get the most from the program.

If, after this support, you still feel that the guide is not the right fit for your family, you may request a 100% refund under our 30-Night Trial Guarantee, provided that the eligibility requirements above have been met.

How to Request a Refund

Email us at hello@littlesleepsteps.com within 30 days of your purchase and include:

• Your order number;
• The email address used for your order; and
• Your completed tracker.

Once your request has been reviewed and approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days. After the refund has been processed, your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.

Digital Content and 14-Day Cancellation Rights

Little Sleep Steps products are digital products and are made available for access immediately after purchase.

Where you expressly request immediate access to the digital content and acknowledge that you will lose your statutory 14-day cancellation right once supply of the digital content begins, your cancellation right will end when access to the digital content begins.

If the required express consent and acknowledgement have not been obtained before access to the digital content begins, your cancellation rights will continue to apply in accordance with applicable UK consumer law.

Your Statutory Consumer Rights

Our 30-Night Trial Guarantee is a voluntary satisfaction guarantee provided in addition to your statutory consumer rights. It does not replace, restrict or affect those rights.

If digital content is faulty, not as described, not of satisfactory quality, not fit for its stated purpose, or otherwise does not conform to the contract, you may have rights to a repair, replacement, price reduction or other remedy under applicable UK consumer law.

The tracker requirement described above applies only to claims made under our voluntary 30-Night Trial Guarantee and does not limit any statutory rights you may have.

Fraud and Abuse of the Guarantee

Our 30-Night Trial Guarantee is intended for genuine customers who have purchased and used the guide as instructed.

We reserve the right to refuse a claim made under our voluntary guarantee where we have reasonable evidence of:

• Fraudulent activity;
• Abuse of the guarantee;
• Repeated refund claims;
• Misrepresentation of how the guide was used; or
• Failure to meet the eligibility requirements set out above.

Any decision relating to our voluntary guarantee does not affect your statutory consumer rights.

Chargebacks

If you experience a problem with your purchase or believe you are entitled to a refund, please contact us first at hello@littlesleepsteps.com.

We will make every reasonable effort to resolve the issue promptly before it becomes necessary to contact your bank or payment provider.

Contact Us

If you have any questions about this Refund Policy or your purchase, please contact:

Little Sleep Steps
Email: hello@littlesleepsteps.com